The real fun can happen when they stock the closeout section with really cheap hobby items. Buyers of the sets will need to bring them to the LHS for service & add ons. They can be a great source for items used in a church setting. They can be a decent source for ship/car/ airplane models & Pinewood Derby. You may compare them with Michael's but with a slightly better hobby section. The fun comes from venturing into other sections of the store for cheap holiday items & craft store items. Look an aisle over for Testor paints tools, airbrush etc. Model Power HO/N built ups, some HO/N Bachmann cars & locos. In the Model Railroad aisle, they have several train sets, G, O, HO, N, mostly Bachmann, LifeLike, Model Power, Lionel. Watch their ad for low price "sales" and the 40% off coupon for regular price items. Will it be a threat to some of the smaller local hobby shops that just carry trains?. I understand it's also a craft store.but what train products do they carry?. I have one coming to my area shortly and I am just wondering what they offer for our hobby. Despite this visit we do plan to return, as our previous visit in November went well and we hope our future visits will be the same.What can anyone tell me about these chain stores. Krista was great, even if she was or wasn't suspicious, she did a good job of hiding it and acting professional.
I am seriously hoping I just caught Sharon and Andrew at their worst, and that this isn't how they handle their day to day. I initially rated 2 stars, but after telling my story I decided to give 3. We were very polite throughout every point of this visit, and did not feel it in return. I know we were not troublesome in any way other than trying to return an item that was damaged.
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I also know that how the customer handles themselves during this exchange can make things easier or more difficult when choosing how to proceed with a return OR interaction. I understand that there can be a level of skepticism when it comes to returning items, especially higher priced items. I personally have worked in customer service for 19 years. There is a uniform way every customer interaction should be carried out. Both Sharon and Krista said Thank you and have a good night. The final exchange we had with Sharon wasn't great but we were glad to be done with the debacle. Eventually Andrew came back and told us we can take care of it for you and explained he just had to speak with his manager. He stepped away for a few minutes, during that time I observed Sharon dusting again while helping another customer. While it's understandable for having to get approval, it now seemed overly obvious of his skepticism from his initial unnecessary comment. Andrew approached and the first thing he said was "Explain to me why this is getting returned after such a long time." "Explain to me" is not how anybody in customer service should be speaking.Īfter looking at the damage and us conversing briefly he said he would have to make a call (to his manager). Krista then told us Andrew just wanted to come up and have a look at the item. She explained to him over the phone our situation in a much more appropriate and friendly tone than Sharon had previously. She told us she just had to call Andrew (assistant manager?) to okay the return since it was a higher price item. Krista's response was very appropriate for someone working in customer service. Sharon sounded skeptical of our return as she explained it to Krista. She asked for Krista (front end supervisor maybe) to come over and Sharon explained to Krista the situation.
Once we got to the register we explained to Sharon about our return. Specifically for the dust factor and so you are not flicking "grit" all over the place when you are helping a customer.
The duster looked moderately used and shouldn't be around customers. There is a time and place to do something like that. I noticed a few times she even allowed the duster to swipe past the customers arm. While the 2nd customer was preparing to pay, Sharon starts dusting the counter because it was "gritty" (Sharon's words). Upon getting in the return line, there were 2 customers in front of us.
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